-Work with the Back-Office team to support maintenance & smooth running of Billing Systems.
-Working through System exceptions to resolve billing queries.
-Account set up of large multi-sites in billing system for group billing.
-Work with internal stakeholders to resolve complex billing queries including Metering/Data Exceptions.
-Liaise with External Data/Metering agents to resolve complex billing queries.
-Support with producing billing statistics to report to Line manager.
-Coordination of Billing tasks to ensure weekly/monthly targets are met.
Requirements
-Experience within the energy industry.
-Bachelor degree in electrical and electronic engineering and related discipline
-Minimum of 10 years cognate experience
SQL reporting experience
-High level of accuracy and attention to detail.
-Knowledge of Industry Data Flows.
-Exposure to working with DC/DA, DNO & MOP.
-Exposure to system root cause analysis & solutions.
-Advanced MS Excel skills including Macros.