Collection & Metering Manager

-Assist in the creation of, and maintain and improve, the policies and processes for the operational business for a new market entrant energy supplier
-Build a highly motivated, knowledgeable team whose focus is to delight every customer with outstanding customer experiences, whilst maintaining financial control of cost to serve
-Review systems and processes, recommend and lead change initiatives into the business- whether driven by regulation, process improvement or IT change.
Key Skills and experience
-Proven track record of managing collections and/or metering operations within a Retail Energy company
-Understanding of, and ability to work across, the broader Retail Energy Industry Operations
-Experienced in managing 3rd party relationships and contracts
-Excellent leadership, team building and motivational experience with a passion for developing staff
-Enthusiasm, energy and a positive attitude working to tight deadlines
-Energy regulation knowledge, understanding, and experience
-Great written and verbal communication skills
-Proven ability to develop and implement lean processes