Customer Advisory Manager

Company: IPMC LIMITED 
Skills: Field Service Tech 
Experience: 3 + Years 
Education: Bachelors/3-5 yr Degree 
Location: LAGOS, NIGERIA 


ORGANIZATION SUMMARY
IPMC is one of Nigeria oilfield service companies providing innovative solutions, technology, and services to the oil and gas industry. The Company operates in Nigeria and has a network of, manufacturing, service, research and development, and training facilities.
It delivers innovative technologies and services designed to meet the world's current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.


Your Competencies
Build effective relationships across complex client organizations. Understand the role of Permutive within the wider business context and efficiently navigate through the org chart to build relationships with pivotal stakeholders, facilitating relationships with Permutive stakeholders
Through effective questioning you must be able to hold discovery conversations, uncovering opportunities for Permutive to contribute to the wider business. You’re expected to demonstrate experience of working alongside internal champions to build Success Plans and deliver on these
A hands-on approach to changing organizational workflows to deliver milestones. You achieve this through a combination of approaches including project management, training sessions and working with stakeholders to achieve their buy-in and influence approach
Actively educate yourself on the product and take ownership of uncovering new use cases and value propositions. Curious and focussed approach to understand your client's industry, their business and how similar customers have been most successful. Articulate a compelling narrative for how your clients can be successful, and continually iterate on this.
Effective communication. Clearly articulate progress and the value delivered whilst also being able to tactfully communicate issues and steps to resolution.


Requirements
3+ years of experience in Customer Success, Account Management or Partnerships in a B2B SaaS business
Bachelor's degree
Experience working with a Sales teams on renewals for multi-year deals, and across a range of smaller deals
Experience coordinating across multiple client teams, coordinating directly with multiple stakeholders (10+) within a single account
Experience working with C Level and Exec client stakeholders
Experience working with Enterprise IT software

It’s beneficial if you have
Experience working with very technical products, and working alongside Technical Account Managers
Experience working with Publishers, Martech or Adtech