Company: IPMC LIMITED
Skills: IT-Sys Admin&Support
Experience: 2 + Years
Education: Bachelors/3-5 yr Degree
Location: LAGOS, NIGERIA
ORGANIZATION SUMMARY
IPMC is one of Nigeria oilfield service companies providing innovative solutions, technology, and services to the oil and gas industry. The Company operates in Nigeria and has a network of, manufacturing, service, research and development, and training facilities.
It delivers innovative technologies and services designed to meet the world's current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.
Job Duties / Responsibilities
• Level 1 technical support for internal Company users of IT services.
• Receives and records customer problem/request/issues and captures the necessary documentation.
• Performs initial level of problem identification and attempts to resolve; assigns the ticket to next level support as needed.
• Responsible for software imaging of computers, laptops, and tablets per end-user spec in a timely and consistent manner.
• Monitors and tracks incident queue with the goal of timely addressing customer requests consistent with SLA requirements.
• Performs follow up on incident tickets with the customer to ensure customer satisfaction.
• Develops and maintains knowledge of the customer and customer-specific business environment to provide great service.
• Maintains current knowledge of end-user computing hardware and software.
• Serve as a liaison between the business and technical support staff.
• Cultivate good working relationships with the business.
• Work closely with management to prioritize business goals and information needs.
• Performs other duties as assigned.
Minimum Essential Qualifications
• Degree in Management Information Systems or related degrees or qualifications
• Strong analytical and problem-solving skills coupled with great attention to detail.
• Broad knowledge of end-user computing technologies - Office Products thru version 2016.
• Working knowledge and experience using Microsoft System Center Configuration Manager to image end-user devices
• Strong written and verbal communication skills.
• Maintain a positive attitude and demeanor and take pride in the job at hand.
• Ability to conceptualize and assimilate data and present proposals in a clear and concise manner.
• Ability to multi-task and prioritize assignments.
• Ability to ask clarifying/probing questions of business customers
• Ability to be on rotating 24x7 on-call rotation.
• Eligible to work in the United States without company sponsorship.
Preferred Qualifications
• Prior work experience - fulltime, part-time, internships in an IT-related position.
• Advanced computing skillsets - proficient with pc hardware, software, and peripheral devices.
