Waiter + Waitress Responsibilities:
· Providing excellent wait service to ensure satisfaction
· Taking customer orders and delivering food and beverages
· Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Job brief
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Responsibilities
· Greet and escort customers to their tables
· Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
· Prepare tables by setting up linens, silverware, and glasses
· Inform customers about the day’s specials
· Offer menu recommendations upon request
· Up-sell additional products when appropriate
· Take accurate food and drinks orders, using a POS ordering, software, order slips or by memorization
· Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
· Communicate order details to the Kitchen Staff
· Serve food and drink orders
· Check dishes and kitchenware for cleanliness and presentation and report any problems
· Arrange table settings and maintain a tidy dining area
· Deliver checks and collect bill payments
· Carry dirty plates, glasses and silverware to kitchen for cleaning
· Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
· Follow all relevant health department regulations
· Provide excellent customer service to guests
Requirements
· Proven work experience as a Waiter or Waitress
· Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
· Basic math skills
· Attentiveness and patience for customers
· Excellent presentation skills
· Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
· Active listening and effective communication skills
· Team spirit
· Flexibility to work in shifts
Software: Opera, Macros and MS Office
High school diploma/ ND; food safety training is a plus
Experience: Minimum of 5 years as a waiter or waitress.
